Privacy policy

Who we are

Instant Insan arranges home services — electrical, plumbing, AC and appliance, carpentry and cleaning work — between customers and independent professionals in Kaliyaganj, West Bengal. In this policy “we” means Instant Insan, and “you” means anyone using our apps or this website.

What we collect

• Your name, email address and phone number, so we can create your account and so the professional can reach you.
• Your address and location. Addresses you save, and — only while you are choosing a location on the map — your device's position, so the pin starts somewhere useful.
• Booking details — what you booked, when, the amount, and its status.
• Photographs, where you or a professional attach them to a job, and the ID documents a partner uploads when applying.
• A partner's location while a job is active, so the customer can see them approaching. It is shared only with that customer, only between the professional setting off and the job finishing.
• App and device information — crash reports, diagnostics, how the app is used, and the advertising identifier your device provides. We use these to fix faults and understand which parts of the app people struggle with.

We do not collect card, bank or UPI details, because there is no online payment: you pay the professional in cash after the work is done.

Who sees it

We do not sell your data, and we do not share it for advertising.

• The professional assigned to your booking sees your name, phone number and the address for that job — and only for that job.
• Our own team sees what it needs to run bookings and support.
• Our service providers process data on our behalf: Supabase hosts the database and files, Google Firebase delivers notifications and crash reports, and Google Maps renders the maps. They act on our instructions.
• Authorities, if the law requires it of us.

How it is protected

Everything travels encrypted. Access to the database is governed row by row, so one account cannot read another's data; ID documents sit in private storage that is never publicly readable and is opened only through short-lived links for the team member reviewing an application. A partner's live location is held in a table scoped to the single booking it belongs to.

How long we keep it

Your account data stays while your account is open. When you delete it, everything that identifies you goes; the record of completed bookings remains in our accounts without your details attached, because tax and accounting rules require us to keep transaction records.

Your rights

• See and correct your details from the Profile screen in the app.
• Delete your account from Profile → Delete Account, or ask us to on our account deletion page.
• Turn off promotional notifications in the app without affecting booking updates.
• Ask what we hold about you, by writing to care@instantinsan.com.

Children

Our services are meant for adults. We do not knowingly collect data from anyone under 18. If you believe a child has given us their details, tell us and we will remove them.

Changes

If this policy changes we will update the date at the top, and for anything significant we will say so in the app.

Contact

Email care@instantinsan.com, or call and WhatsApp +91 82403 99129.