Terms of service

1. Accepting these terms

By creating an account or booking through Instant Insan, you agree to these terms. If you do not agree, please do not use the app.

2. What we do

We connect you with independent professionals who carry out home services. They are not our employees. We check their identity and their trade before allowing them to accept work, we set the prices shown in the app, and we handle support when something goes wrong — but the work itself is theirs.

3. Bookings

A booking is confirmed once a professional has been assigned to it. Before that you may reschedule to another date or slot up to twice from the booking's detail screen.

You may cancel from the Bookings tab any time before the professional starts work, at no cost. Repeated last-minute cancellations may affect your ability to book in future.

4. Prices and payment

The price of each service is shown before you confirm, and that is what you pay unless the job turns out to need materials or work outside what you booked — in which case the professional will tell you before going ahead, and you are free to decline.

Payment is in cash to the professional after the work is finished. We do not take advances and will never ask for your card, bank or UPI details.

5. Your responsibilities

• Give an accurate address and a phone number you will answer.
• Make sure someone aged 18 or over is present while the work is done.
• Provide safe access to the area, and to power and water where the work needs them.
• Treat the professional with courtesy. Abuse, harassment or unsafe conditions end the visit.

6. If something goes wrong

Tell us within 48 hours, with your booking number, and we will put it right — usually by sending someone back at no extra cost. If a professional damages your property through negligence, raise it with us and we will mediate between you and them in good faith. Materials and parts carry whatever warranty their manufacturer gives; we pass that on and do not add to it.

7. Ratings and reviews

Only a customer whose booking was completed can rate it. Keep reviews about the work. We remove reviews that are abusive, contain personal information, or are plainly not about a real job.

8. Accounts

Keep your account to yourself and tell us if you think someone else has access. We may suspend an account that is used for fraud, abuse, or repeated no-shows. You can delete yours at any time — see deleting your account.

9. Limits of our responsibility

We arrange and stand behind the service, but we are not liable for indirect or consequential loss, or for anything outside our reasonable control. Nothing here limits rights you have under Indian consumer law, which stand whatever these terms say.

10. Changes and governing law

We may update these terms; the date above changes when we do, and significant changes are announced in the app. These terms are governed by the laws of India, and the courts of West Bengal have jurisdiction.

11. Contact

Email care@instantinsan.com or call and WhatsApp +91 82403 99129.